Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
My device won’t connect to Wi-Fi. What should I do?
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Technical Support",
"probability": 95,
"follow-up": "Have you tried restarting your device and router?",
"user_mood": "frustrated"
}
}